In June 2025, Team4Tech brought ten skilled volunteers from Salesforce to support Passerelles Numériques on-site in Cambodia.
Leveraging Digital Education to Prepare Cambodian Youth for Future Opportunities
Passerelles Numériques (PN) works to unlock the potential of youth in under-resourced communities by giving them access to education and the means to acquire key skills in the digital sector. PN has partnered with Team4Tech since 2022, engaging with our accelerator programming to access technical training, coaching, and expertise to help support learners in building long-term employability skills.
Collaborating Across Diverse Geographies and Skillsets
From the moment I arrived, I was struck by the incredible diversity and shared purpose of our group. Meeting ten remarkable Salesforce team members from around the world reminded me that compassion and the desire to make a difference transcend all boundaries. We came from different continents, cultures, and backgrounds, yet we were united by a common mission to support education and opportunity.”
— Michael Kennedy, Senior Engagement Director, Salesforce
The Salesforce volunteers joined this skills-based volunteering opportunity from eight different countries, representing a range of geographic regions and speaking at least six common languages. They brought diverse skillsets to the work, including various engineering, strategy, and consultancy backgrounds.
Team4Tech facilitated collaboration between this talented and dedicated group of volunteers and the staff at PN. Volunteers conducted a total of 8 consulting calls to better understand PN’s needs with the Salesforce platform before delivering training and technical support on the ground.
The skilled volunteers supported PN with the following scopes of work:
- Guidance on using Salesforce products to manage PN’s organizational fundraising data:
- Assessing the capabilities of Salesforce’s Nonprofit Success Packet (NPSP) versus Nonprofit Cloud (NPC) and making a recommendation on how to best move forward
- Providing support with the recommended platform through integration efforts, report creation, and subsequent training
- Developing and delivering training for PN staff on topics including:
- Media strategy
- Personal and organizational branding
- Leadership development
- Project management
Volunteers Deliver Actionable Recommendations, Helpful Trainings, and Clear Solutions
A small bit of our Technical and Salesforce knowledge can be a big thing for a nonprofit customer.…whilst talking to other nonprofits using Salesforce based out of the same region, we found a lot of them have the same challenges and need similar help. So here’s hoping that this will be the flap of a butterfly’s wings, and this will be the start of something bigger.”
—Úna Hennigan, Lead Database Engineer, Salesforce
By the conclusion of their time in Cambodia, the volunteers assisted PN with:
- integrating HelloAsso into PN’s Salesforce platform
- completing a pilot to track volunteer time, hours, and fundraising progress to goal
- facilitating a training on creating reports in Salesforce
While on-site, volunteers led workshops for students and staff on the topics of leadership, fundraising, marketing, communication, and personal branding.
We worked with the management team and the teaching staff covering topics on fundraising, comms, leadership and management, and project management. We also got to work directly with students, offering them the space to practice their English, network and we covered essential skills topics like: personal branding, how to network, how we learn, the power of reflection, telling stories using STAR technique. Learning was always both ways at each encounter!”
— Nancy Refki, Manager, EMEA Employee Impact, Salesforce
The volunteer team also created templates for PN’s staff to support internal project management and accountability, and they delivered a list of Salesforce Trailhead modules to support PN with skills including:
- Branding
- Messaging
- Presentations
- Fundraising
- Public speaking
To keep momentum going with this work, the Salesforce team has set up a post-project plan to provide ongoing support to the PN team.
Giving Above and Beyond Their Original Scope of Work
During their time in Cambodia, the Salesforce volunteers also raised $1,500 and purchased various items for PN, including sports equipment, books, CCTV cameras, and sanitary pads.
Our week culminated in something beautifully simple yet powerful. When presented with the staff’s wishlist of needed items for the school, our team didn’t hesitate. Through networking and pooling our resources, we were able to fund and purchase about half the items on that list. But the real magic wasn’t in the transaction—it was in seeing how quickly a group of strangers could become a force for good when united around a shared purpose.”
— Michael Kennedy, Senior Engagement Director, Salesforce
Our Asia Regional Hub Manager, Goutham Kumar, who led this project on-site in Cambodia, said it best in reflecting on the volunteer team’s sense of purpose:
The quality of a team undertaking a social impact project is directly proportional to the passion that the team members bring to the table…The true testimony of this passion was on display when this volunteer team went above and beyond to raise funds to procure items that were immediately necessary at PN to support the students. Additionally, the volunteers created separate slack channels to keep the communication going to continue supporting PN by answering their queries and addressing their roadblocks. As we continue drawing inspiration from their work, I trust that they will continue driving change through their roles.”
—Goutham Kumar, Team4Tech Asia Regional Hub Director
This project marks our third collaboration with Salesforce volunteers this year, and builds on many years of successful partnership in cross-sector impact. Skills-based volunteering engagements like this project are just one example of how Team4Tech is building the capacity and accelerating the impact of community-based organizations worldwide. Learn more about our strategy and success stories with education-focused NGOs around the world.